Privacy policy

Who we are

AutoPlex Motor Design runs autoplexmd.com and the shop at 44862 Osgood Rd, Fremont, CA 94539. In this policy, “AutoPlex”, “we” and “us” mean AutoPlex Motor Design.

This policy covers this website and the messages, calls and emails that start from it. It is written for visitors in California and elsewhere in the United States.

Questions about this policy or your information go through the Support form on the Contact page or by phone at (510) 516-7334.

• Support form
• Call (510) 516-7334

What we collect

We collect only what you give us and what we need to run the website:

• Contact details you give in a quote request: your name, phone number and email address. They are saved when you tap Continue on the contact step, so we can follow up even if you stop before sending.
• Vehicle and service details: the service you ask about, your vehicle as you describe it, and any notes you add.
• Messages you send to the chat assistant, including a name, phone number or email you choose to type there so our team can follow up.
• Technical data our hosting provider records when your browser asks for a page, such as your IP address, browser type and the page requested.
• Your consent choice, kept in one cookie in your browser.
• Where your visit came from, such as the ad or search that brought you. It is kept in your browser for this visit only and is sent with a quote request when you submit one.
• How the website is used, measured for every visit by our own tools and without cookies: the pages you view and for how long, how far you scroll, which buttons and links you tap and where on the page, which films you play, how fast pages load and any page errors, your device type, browser and screen size, the site, search or ad that brought you, and the approximate city your connection comes from. Your IP address is not stored.
• If you allow Analytics, one first-party cookie, ap_vid, lets us recognize your browser on later visits.

How we use it

We use your information to answer your quote request and follow up about the work you asked for, to send the confirmation email for your request, to answer questions in the chat and connect you with our team, and to keep this website secure and working.

We measure every visit, without cookies, to improve the website and to learn which pages, searches and ads bring requests. When you send a quote request, the pages you viewed on that visit go with it, so our team knows what you looked at. With your Analytics consent we also recognize your later visits. With your Advertising consent, and never while your browser sends Global Privacy Control, we measure our Meta advertising. We send marketing email only if you opt in.

This website has no session replay and does not record what you type as you type it. Your answers in a quote request are saved only when you tap Continue or Send request.

Who processes it for us

These service providers process personal information for us, each for the job listed and under its own terms:

Cookies and your consent

Before you choose, the website counts your visit without cookies and without storing your IP address, and nothing optional runs: no cookie that recognizes you and no advertising. The banner asks whether you allow Analytics and Advertising, as separate choices, and “Allow” and “Only essential” carry equal weight.

Your choice is kept for 12 months in one cookie and you can change it at any time. The cookie policy lists everything this website stores in your browser.

• Cookie policy
• Your privacy choices

Global Privacy Control, Do Not Track

We treat a Global Privacy Control signal from your browser as your request to opt out of advertising measurement and of any sale or sharing of your personal information. While your browser sends it, advertising stays off and cannot be switched on, and the banner and the privacy choices page say so.

Do Not Track is an older browser signal with no agreed meaning, and this website does not change what it does when it receives one. Global Privacy Control and your banner choice decide what runs.

Calls and WhatsApp

When you message or call us on WhatsApp, Meta's WhatsApp Business Platform carries the conversation, and WhatsApp's own terms and privacy policy apply to your use of it. We receive your WhatsApp number, your profile name and what you send us, and we keep them in AutoPlex OS to answer you and keep a record of your request.

When you call our shop line, Twilio connects the call. We keep the number you called from, the time and whether we answered. If we miss your call, we may send you a WhatsApp message from the same number so you can reach us there.

Our WhatsApp replies are written by an AI assistant that gathers what our team needs to book your job. Your messages are processed by Anthropic, our AI provider, to write those replies, and a team member reaches out to book.

Emails to our shop address, and requests sent through the Support form on this website, may be answered by Ava, our AI assistant. Every reply she sends says it was written by AI, and a person from our team can step in at any time. Your message is processed by Anthropic to write the reply and kept in AutoPlex OS with your request.

We message you on WhatsApp about a request only if you contact us there, call us and we miss the call, or tick the optional WhatsApp box. Our messaging terms explain how we handle calls and WhatsApp messages.

• Messaging terms

Email

When you send a quote request, we email you one confirmation that we received it. It is part of your request, not marketing.

We send news and offers by email only if you tick the separate, optional box, and every marketing email has an unsubscribe link. Our email runs on Google Workspace, and the confirmation email is sent through the delivery provider listed above.

Financing messages

If you tap “See monthly options”, we load Stripe's financing messages to show plans you may be eligible for. Stripe then receives your IP address and device data and may set its own cookies, under Stripe's privacy policy. Nothing from Stripe loads before you tap.

AI chat

The chat on this website is an AI assistant, and it tells you so before you start. Before your first message it shows this notice: “You're chatting with AutoPlex's AI assistant. It can make mistakes and never gives firm prices, and a person from our team can take over at any time. Your messages are processed by our AI provider and kept in AutoPlex OS, our customer system, as our privacy policy explains.”

Your messages are processed by Anthropic, our AI provider, to write replies. The transcript is kept in AutoPlex OS for the period set out in our retention schedule, so our team can pick up the conversation. Transcripts are never used for marketing.

The chat may ask for your name and a phone number or email, so our team can follow up on what you asked. What you type there is kept with the transcript. Please don't share payment details or other sensitive information in it.

Sharing and selling

We do not sell your personal information. We do not share it for cross-context behavioral advertising unless you allow Advertising, and never while your browser sends Global Privacy Control.

We do not share your mobile phone number or your consent to text messages with third parties or affiliates for their marketing or promotional purposes. The service providers above handle them only to deliver our messages to you.

We share information with the service providers listed above so they can do their work for us, and when the law requires it.

How long we keep it

We keep quote requests, messages and chat transcripts only as long as we need them to serve you and to meet our legal obligations, as set out in our retention schedule.

Your rights

You can ask to know what personal information we hold about you, get a copy, correct it or have it deleted, and opt out of any sale or sharing. Which of these rights the California Consumer Privacy Act gives you depends on whether it applies to AutoPlex.

We will not treat you differently for asking. We may need to confirm it's you before we act on a request, and someone you authorize can ask for you. To make a request, use the contact details below.

Delete your data

To have your quote requests, chat transcripts and other personal information deleted, ask through the Support form on the Contact page (write “Delete my data”) or by phone at (510) 516-7334. Tell us the phone number or email you used, so we can find your records.

We confirm when it's done. If the law requires us to keep something, such as the record of work we have done on your vehicle, we tell you what we keep and why.

• Support form
• Call (510) 516-7334

Children

This website is for adults. We do not knowingly collect personal information from anyone under 16. If you think a child has sent us information, contact us and we will delete it.

Changes to this policy

When we change this policy, we update the version and effective date at the top of this page. If a change affects how we use information you have already given us, we tell you before it applies.