Messaging terms

Text messages

AutoPlex Motor Design sends text messages (SMS) about requests you make with us: replies to your quote request, appointment times, and updates on your vehicle while it is with us.

We text you only if you agree. The quote form has an optional box next to the phone field. It is unticked, and you don't need it to get a quote or to buy anything from us. It reads:

“I agree to receive text messages from AutoPlex Motor Design about my request. Message frequency varies. Message and data rates may apply. Reply STOP to opt out, HELP for help.”

Message frequency varies with your request. Message and data rates may apply.

Reply STOP to any text to stop them; we send one message to confirm, and then no more. Reply HELP for help, or call us at (510) 516-7334.

Carriers are not liable for delayed or undelivered messages.

We do not share your mobile phone number or your consent to text messages with third parties or affiliates for their marketing or promotional purposes.

• Privacy policy

WhatsApp messages

You can message us on WhatsApp from any page. The quote form also has an optional box that lets us message you on WhatsApp about your request. It is unticked, and you don't need it to get a quote. It reads:

“AutoPlex Motor Design may message me on WhatsApp about this request and the work that follows. I can opt out anytime.”

Our WhatsApp replies are written by an AI assistant. It asks what you need done, your vehicle, your name and when you're available, and then a team member reaches out from the same number to book. It never gives prices or confirms a booking itself, and it tells you it's an AI assistant when it first replies and whenever you ask.

To stop WhatsApp messages from us, reply STOP, tell us by phone, or block our number in WhatsApp. We still answer anything you send us.

Calls and missed calls

“Call us” on this website dials our shop line. On a computer it shows the number and a QR code you can scan with your phone. Our phone number is also shown as text at the bottom of every page.

If we miss your call, we may send you a WhatsApp message from the same number so you can reach us there. Reply STOP and we won't message you again.

We don't record or transcribe calls. If that ever changes, we will tell you before the call starts and update this page first.

Quote confirmation email

When you send a quote request, we email you one confirmation that we received it, with your request reference. It is sent once for each request, to the address you entered. It contains no marketing, and it needs no opt-in because it is part of your request.

Email marketing

We send news and offers by email only if you tick the separate, optional box on the quote form. It reads:

“AutoPlex Motor Design may email me news and offers. I can unsubscribe anytime.”

Every marketing email has an unsubscribe link, and we stop within 10 business days of your request.

Your information

How we handle the information in your messages, calls and emails is described in our privacy policy.

• Privacy policy